All Collections
Find My Man and Van Support
Frequently asked questions about our service
Are the Moving Companies supplied by Find My Man and Van insured?
Is it safe to make payments through Find My Man and Van?
Can I cancel my booking?
Can I change the time and/or date of my man and van booking?
Can I travel in the van with the driver?
Can there be additional costs on the day of the move?
Will other customers' items be loaded into the moving van with mine?
Is my move booked by the hour or by my List of Items to be Moved?
Can I add items to my List of Items to be Moved?
What if I want to add additional items to my move on the day?
What if my moving van is late or does not arrive?
What if I cannot contact my driver before the move?
What happens if my move requires more than one van load/journey?
How will I be notified about the status of my booking?
Once my moving booking is made, who is responsible for fulfilling it?
Can I get a receipt from the driver upon job completion?
Can I book a man and van through the website without making an initial payment?
Can I make a detour/change to the journey after work on the move has started?
What must I do before the driver arrives to start my move?
When do the charges for my booked move start and finish?
Will I need to be present during the move?
What access to the pickup and destination addresses does the removal company require?
Does the quote price include parking, congestion zone charge, low emission zone charge, ferry, toll roads or other route charges?
What if my goods are lost or damaged during the move?
Do you provide waste/rubbish removal services?
How can I contact Find My Man and Van if I have questions about my move?
I need to collect the keys for my new property from the agent, is this possible during my move?
Can I change the Date and/or Time of my booking?
Can I add more items to my move once I've made a booking?
How can I get a receipt for my payment to the service provider?
How do I pay any remaining balance on my move once it has been completed?
Does Find My Man and Van offer Storage services for my move?
Can children travel in the moving van?
Does Find My Man and Van offer a packing service as part of a move?
Can you offer bubble wrap/boxes and other packing materials?
How much notice do you require before booking to ensure confirmation?
Can my pets travel in the van during the move?
Can I have furniture dismantled/assembled as part of the moving service?
Will Find My Man and Van arrange parking permits for my move?