A cancellation request must be made by calling us on 0333 123 0240 during office hours. Out of office hours please call 0333 123 0240 and leave a voicemail, we will respond as soon as we are able.
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If a booking has not been confirmed with a service provider : payment made is fully refundable. If the booking date is in the past and the booking has been confirmed : payment made is non-refundable. If a booking has been confirmed and the service provider contact details have been released : payment made is non-refundable, regardless of cancellation notice. If a booking has been confirmed and the booking date is more than 2 days away : payment made is refundable minus a charge of £30. If a booking has been confirmed and the booking date is within 2 days : payment made is non-refundable and the remaining balance due is to be paid to the confirmed service provider.

Any reschedule or cancellation requests must be made by speaking to our customer service team directly by calling 0333 123 0240. Reschedule, postponement or cancellation requests will not be accepted by text, email or other communication formats.

Please refer to the cancellation terms and conditions for more information.
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